Visiting the Centre Safely

For the safety of our visitors and staff, and whilst social distancing remains mandatory, all visits including members-only day need to be pre-booked online. The Centre is committed to the continued well-being of our visitors, staff and the animals in our care, and to do all we can to prevent the spread of COVID-19. So, please do read this page before booking a visit.

We would like to say a huge thank you to all the people who have generously donated during these difficult times, and have helped to keep us going. If you would like to support the Centre, you can donateadopt an animal or become a member. Thank you!

Book your visit in advance

We are limiting the numbers of visitors to the Centre for your safety. All visitors must book a ticket in advance including members. You can book online now. Please select the correct ticket: member, voucher/complimentary ticket holder or paying visitor. Under 3s and essential carers (with I.D.) do not need to book. You may be denied entry if you do not bring your booking confirmation or have a note of the booking reference with you. Opening Hours are 10:00am to 5:00pm with last entry at 4.00pm.
Please note: Tickets are non-refundable and non-transferable.

For more details see ‘Commonly asked questions’ below or view full Terms & Conditions for advance booking online


When you visit the Centre

Based on current guidelines some inside spaces will remain closed. This includes small spaces such as the Nocturnal House, Badger Sett and Theatre. A selection of pre-packaged takeaway food, drinks and ice creams will be available from the Coffee Shop. The Picnic Areas outside the Visitor Centre and Pip’s Corner will both be open. The Gift Shop will be open but will enforce social distancing and limit numbers. Keeper Talks will take place but we do ask that you keep your distance from other visitors. The activity area at Pip’s Corner will remain closed until it is deemed safe for us to reopen this.

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For your safety and the safety of others...

STAY AT LEAST 1M APART  Please keep a safe distance from other visitors.

WEAR A MASK IN THE VISITOR CENTRE  The wearing of masks or face coverings is currently mandatory in our Visitor Centre. Washable and disposable masks can be purchased at the Admissions Desk.

PLEASE DON’T TOUCH  We will be cleaning much more regularly than we normally would, but please do also try to avoid touching fences, windows, signs etc. 

HAND SANITISING  Hand sanitisers and washing facilities will be available around the Centre. 

CONTACTLESS PAYMENTS  Please use contactless payments if you can, although we can accept cash payments if necessary.

PLEASE DON’T VISIT if you have any Covid symptoms, are in a high-risk category, are self-isolating or if you or anyone you have been in contact with has symptoms of coronavirus.

STAYING SAFE IS EVERYONE’S RESPONSIBILITY  We know that your visit might feel a little different to a normal visit, but it is essential that we all do what can to keep each other safe.

Thank you for your patience.

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Commonly asked questions

How do I book my ticket?
Please visit our online booking system and choose the day you wish to come and your ticket type. view full Terms & Conditions for advance booking online

I have a complimentary ticket or gift voucher, can I still use it?
Yes, just visit our online booking system and book your place.  Do bring the ticket with you when you arrive, otherwise we will have to charge you for admission. Please note that magazine coupons will not be accepted at the current time.

I am a Member. Do I still need to book?
Yes, just visit our online booking system and book your place.  Valid Membership cards must be presented at the Admissions Desk on arrival to gain entry to the Centre, otherwise an admission fee will be payable.

I have joined as a member recently but not have not received my card. Can I still visit? 
Yes, just visit our online booking system on the Home page and book your place.  On arrival on the day of your visit, please quote your name and membership number (if you have been allocated one) as our admission staff will have a record of this and allow free entry. They may have your new card ready for collection.

My Membership expired during lockdown, can I still visit?
Annual membership expiring during the winter lockdown period have been automatically be extended for a time equivalent to the duration of our temporary closure. Our admissions staff will permit free entry for all members affected. Tickets will need to pre-booked using the membership ticket option and it would helpful if the expired cards could be presented on arrival.

I am a member, can I still bring a friend for half price?
Whilst social distancing is in place this offer is suspended.  Other membership benefits are still valid, including 10% off purchases whilst at the Centre.

What time do I need to arrive?
Your ticket is valid all day long and you can arrive at anytime before 4pm.  Doors open at 10am and we close at 5pm. As queues are likely to form at 10am you may consider timing your visit for a bit later. Remember you can stay all day until 5pm.

Is the children’s activity area open?
Our activity area at Pip’s Corner will remain closed until Government guidelines permit us to reopen this.

Can I bring a picnic?
Yes, we have two picnic areas for you to use.

Can I buy food on site?
Our Coffee Shop will serve a limited selection of pre-packaged food and drink to take away. Ice creams, confectionery and crisps will also on sale.

Are toilet facilities still available?
Yes, our two toilet blocks will be open with disabled facilities and nappy changing, but we do ask that you do not queue inside to maintain social distancing and that you wash your hands thoroughly afterwards.

What parts of the Centre are closed?
The Barn, Nocturnal house, Badger Sett and Theatre will remain closed until we are advised to reopen them.  However, our Keeper talks will still take place every half hour throughout the day at the outside enclosures so there will be plenty to see.

Pip’s Corner Children’s Activity Area and seating inside the Coffee Shop will be shut until social distancing rules permit.

Will the Gift Shop be open?
Yes, you can still purchase items although the number of people in the shop will be limited at any one time.

Do you take cash?
We ask that you pay with a contactless card but if this is not possible, we are happy to take cash.

Do I have to where a face mask?
Masks are compulsory in indoor areas. When outside, the choice is yours, however, we would recommend the wearing of face coverings during Keeper Talks to protect others.