Visiting the Centre Safely

For the safety of our visitors and staff, and for a more enjoyable experience, we are still limiting numbers so, we do recommend that visits (EXCLUDING Members, Essential Carers and under 3s) are pre-booked online. Booking online means you secure your place and save £1 per ticket. The Centre is committed to the continued well-being of our visitors, staff and the animals in our care, and to do all we can to prevent the spread of COVID-19. So, please do read this page before booking a visit.

We would like to say a huge thank you to all the people who have generously donated during these difficult times, and have helped to keep us going. If you would like to support the Centre, you can donateadopt an animal or become a member. Thank you!

Book your visit in advance

We are still limiting the numbers of visitors to the Centre to keep our staff and visitors safe. We recommend that visitors pre-book a ticket in advance (including Gift Voucher and Complimentary Ticket holders). Note: BWC Members, Essential Carers (with I.D.) and Under 3s are given free admission and do NOT need to book. Online ticket fees are cheaper than ‘on the door’ prices. You can book online now. Please select the correct ticket type: voucher/complimentary ticket holder or paying visitor. You may be denied entry if you do not bring your booking confirmation or have a note of the booking reference with you. Opening Hours are 10:00am to 5:00pm with last entry at 4.00pm. Please note: Tickets are non-refundable and non-transferable.

For more details see ‘Commonly asked questions’ below or view full Terms & Conditions for advance booking online


When you visit the Centre

Inside spaces have now re-opened (the Nocturnal House, Badger Sett and Theatre) but face coverings are advisable. Hot and cold food is available from the Coffee Shop and, with limited seating available, can now be consumed inside. The Picnic Areas outside the Visitor Centre and Pip’s Corner are available for outside eating. The Gift Shop is open and again, face coverings are advisable. Keeper Talks will take place but we do ask that you keep your distance from other visitors. The activity area at Pip’s Corner is currently closed due to ground conditions, but we hope to re-open this soon.

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For your safety and the safety of others...

STAY AT LEAST 1M APART  Please keep a safe distance from other visitors.

WEAR A MASK IN THE VISITOR CENTRE & OTHER INDOOR AREAS  The wearing of masks or face coverings is advisable in indoor areas. Face coverings can be purchased at the Admissions Desk.

PLEASE DON’T TOUCH  We will be cleaning much more regularly than we normally would, but please do also try to avoid touching fences, windows, signs etc. 

HAND SANITISING  Hand sanitisers and washing facilities will be available around the Centre. 

CONTACTLESS PAYMENTS  Please use contactless payments if you can, although we can accept cash payments if necessary.

PLEASE DON’T VISIT if you have any Covid symptoms, are in a high-risk category, are self-isolating or if you or anyone you have been in contact with has symptoms of coronavirus.

STAYING SAFE IS EVERYONE’S RESPONSIBILITY  We know that your visit might feel a little different to a normal visit, but it is essential that we all do what can to keep each other safe.

Thank you for your patience.

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Commonly asked questions

How do I book my ticket?
Please visit our online booking system and choose the day you wish to come and your ticket type. Note: BWC Members, Essential Carers (with I.D.) and Under 3s are given free admission and do NOT need to book. View full Terms & Conditions for advance booking online.

I have a complimentary ticket or gift voucher, can I still use it?
Yes, just visit our online booking system and book your place.  Do bring the gift voucher or complimentary ticket with you when you arrive, otherwise we will have to charge you for admission.

I am a Member. Do I still need to book?
No. Though we do limit numbers, BWC Members do NOT need to pre-book online.  Valid Membership cards must be presented at the Admissions Desk on arrival to gain entry to the Centre, otherwise an admission fee will be payable.

I have joined as a member recently but not have not received my card. Can I still visit? 
Yes. On arrival on the day of your visit, please quote your name and membership number (if you have been allocated one) as our admission staff will have a record of this and allow free entry. They may have your new card ready for collection.

I am a member, can I still bring a friend for half price?
Yes, adults and seniors may bring a friend for half price – one guest per member per visit. Neither you nor your guest need to book online. The discounted admission fee will charged at the door on arrival, on the day.

What time do I need to arrive?
Your ticket is valid all day long and you can arrive at anytime before 4pm.  Doors open at 10am and we close at 5pm. As queues are likely to form at 10am you may consider timing your visit for a bit later. Remember you can stay all day until 5pm.

Is Pip’s Corner play area open?
Please note this area is open during our high season only and is closed throughout the winter months. It is currently closed.

Can I bring a picnic?
Yes, we have two picnic areas for you to use. Please note that only food purchased on the premises can be consumed in the Coffee Shop.

Can I buy food on site?
Our Coffee Shop serves a selection of hot and cold food, snacks and drinks to take away or eat in our Coffee Shop. Please note that only food purchased on the premises can be consumed in the Coffee Shop.

Are toilet facilities available?
Yes, our two toilet blocks are open, one with disabled facilities and nappy changing. We ask that you wash your hands thoroughly afterwards.

Is the Gift Shop be open?
Yes, the Gift Shop is open. The wearing of face coverings is advisable.

Do you take cash?
We ask that you pay with a contactless card but if this is not possible, we are happy to take cash.

Do I have to where a face mask?
Masks are now not compulsory in inside area but are advisable. When outside, we would recommend the wearing of face coverings where groups gather, for instance during Keeper Talks, in order to protect others.